The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Paid parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Hiking
Golf course
Guest Parking
Electric kettle
Services
Housekeeping
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Room features
Air conditioning
Heating
Sitting area
Tea and coffee facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
The Kingsway,
Swansea,
United Kingdom,
SA15LS,
West Glamorgan
Map view
street view
The Kingsway,
Swansea,
United Kingdom,
SA15LS,
West Glamorgan
City landmarks
Museum
National Waterfront Museum
820 m
Park
The LC
650 m
Museum
Swansea Museum
710 m
Gallery
Dylan Thomas Centre
770 m
Gallery
Mission Gallery
890 m
Castle
Swansea Castle
1.5
km
Public Building
Brangwyn Hall
1.7
km
Church
Cathedral Church of St Joseph
1.2
km
Tourist Information Centre Plymouth Street
Swansea Marina
1.5
km
Stadium
Liberty Stadium
2.4
km
5 Cwmdonkin Drive Uplands
Dylan Thomas Birth Place
1.8
km
Public Building
The Guildhall
1.4
km
Park
Brynmill Park
2.1
km
Mosque
St Andrew's English Calvinistic Methodist Chapel
610 m
Park
Cwmdonkin Park
2.4
km
Nearby
Botanical Garden
Plantasia Tropical Hothouse
600 m
Gallery
Glynn Vivian Art Gallery
300 m
Square
Castle Square
150 m
High Street
High Street
120 m
Church
The Collegiate & Parish Church of St. Mary's
290 m
Welsh Coastal path
240 m
Pobbles Bay
300 m
New Oxford Building Oxford Street
Oxford Street
160 m
Whiteford National Nature Reserve
300 m
Casino
Grosvenor Casino Swansea
150 m
Shopping Area
The Quadrant
370 m
1 York Street
Cygnet Distillery
460 m
31 The Kingsway
Breakout Live Swansea
190 m
Penyfodau Fawr Farm Shop
240 m
Horton Beach
300 m
Restaurants
Belle Vue Bistro
50 m
8 Belle Vue Way
Madeira Restaurant
70 m
46 The Kingsway
Piano bar and restaurant
10 m
39 The Kingsway
Zinco Lounge
120 m
24 Princess Way
Maheen's
130 m
32 College Street Ammanford
Turtle Bay
270 m
10 Castle Street
Nines Global Buffet
230 m
15-16 Castle Street
the New Slow Boat
220 m
12 High Street
Kaspa's Desserts
210 m
19-20 Castle Street
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Great location
Clean rooms
Fawlty Towers-like service
Disappointing room features
7.0/10
Very good
Rooms
7.5
Location
7.8
Service
7.8
Dining
6.1
Guest reviews
7.0/10
based on 8 reviews
3.5/5
based on 1521 reviews
6.7
6.7/10 based on 4339 reviews
#18 of 24 hotels in Swansea based on Tripadvisor
Cyril
United Kingdom,
March
2024
7.0/10
The hotel is conveniently located near the city center and train station, making it a great spot for exploring Swansea. The rooms, although a bit run down, are very clean, ensuring a comfortable stay. The service, despite some Fawlty Towers-like moments, was polite and apologetic when needed. The dining experience, while a bit chaotic at times, offers good value for money with advance bookings. Overall, a decent option for a stay in Swansea.
Rooms
7.0
The rooms may be a bit run down, but they are very clean like the scene in Fawlty Towers where Manuel wanders around with plates. Overall, clean enough to an acceptable standard.
Service
6.0
The service may reflect a touch of Fawlty Towers' rudeness but the staff is polite and apologetic when required. The refund for breakfast showcases their willingness to make things right.
Location
8.0
The location is brilliant, right in the center of Swansea with easy access to the train station and city center.
Dining
7.0
The dining experience can be a bit chaotic, especially with early breakfast times, but the price with a late checkout offers good value for money.
Facilities
7.0
Facilities include a piano bar looking out over the city center, but the absence of a sauna directly impacts the experience.
Great location
Fawlty Towers-like service
William
United Kingdom,
January
2024
8.0/10
My stay at the hotel was absolutely delightful. The rooms were clean, comfortable, and boasted a great view of the town with the beautiful Christmas tree outside, creating a festive atmosphere. The staff, although one or two were not as friendly, was generally very welcoming and helpful, making my stay feel special. The location was ideal for exploring the city center, with convenient parking options nearby. The dining experience, though needing some attention to detail, offered delicious and hot dishes. Overall, a lovely stay with some minor room for improvement.
Rooms
8.0
The rooms were clean and comfortable with a great view of the town and the Christmas tree outside.
Service
9.0
The staff was very friendly, lovely, patient, and welcoming, with nothing being too much trouble.
Location
8.0
The hotel's location was very good, right in the heart of Swansea, close to bars, restaurants, and shops, but a bit far from the train station if you have heavy bags.
Dining
7.0
The dining experience was very nice, with delicious and hot food available. Some attention to small details needed.
Facilities
8.0
The facilities were inviting and clean, offering a welcoming atmosphere.
Moses
United States,
December
2023
7.0/10
I was a bit disappointed with this hotel despite being a regular guest as I felt the rooms were small and not great value for the money we paid. Considering I stay here multiple times a year to visit the Chinese restaurant across the road, I might opt for the Marriott on the bay next time. The rooms, however, were simple and clean, serving well as a dressing room.
Rooms
7.0
The rooms were simple and clean, ideal for our needs.
Service
9.0
The service at this hotel was more than helpful and very friendly. From the warm greeting at check-in to the friendliness of the bar staff during our evening meal, we felt well taken care of.
Location
8.0
The hotel's location was perfect for our needs, right in the center of Swansea with easy access to bars, restaurants, and public transport options.
Dining
5.0
The dining experience was subpar, with drinks served on trays and a coffee machine that was a bit annoying. However, the Pork Belly was surprisingly delicious.
Facilities
6.0
Terence
United Kingdom,
December
2023
7.0/10
We had a mixed experience at the hotel. The rooms were clean and comfortable, with a lovely bed set up for the kids and modern amenities. The service was friendly and helpful, but the lifts struggled to accommodate larger groups like ours. The location was great for exploring Swansea but lacked some finesse. The dining was varied, though there were delays on one occasion.
Rooms
8.0
The rooms were clean and comfortable with nice amenities.
Service
7.0
The staff was friendly and helpful.
Location
7.0
The hotel was conveniently located for exploring Swansea.
Dining
6.0
The dining options were varied, but we experienced delays once.
Facilities
7.0
The facilities were adequate for our needs.
Herbert
United Kingdom,
October
2023
7.0/10
My stay at the hotel was overall pleasant. The rooms were comfortable and adequate, although we had an unexpected disturbance late at night. The service was excellent, with friendly and attentive staff. The location was central, though the parking fee was a bit overpriced. The dining experience left something to be desired, as advertised facilities were not fully available.
Rooms
8.0
The room on the 7th floor overlooking the car park was more than adequate and very comfortable.
Service
9.0
The service was excellent, especially with the kind receptionists who were delightful throughout our stay.
Location
7.0
The hotel is centrally located in the commercial center of Swansea, convenient for accessing various attractions.
Dining
5.0
The dining experience was not as expected, with discrepancies in the facilities advertised.
Facilities
6.0
The hotel offered basic facilities, but some advertised services were not available as expected.
Maggie
United Kingdom,
July
2023
7.4/10
Upon arrival, we were surprised by the room discrepancies, but overall it was clean and comfortable. The service was friendly and welcoming. The location was convenient for our activities. The dining options were good but lacked variety for vegans.
Rooms
7.0
The room was comfortable and clean, despite the initial issues.
Service
8.0
The service was friendly, patient, and welcoming.
Location
8.0
The location was central to our shopping needs and theater visit.
Dining
7.0
The dining experience was good but could use more vegan options.
Facilities
7.0
The facilities were adequate for our needs.
John
United States,
May
2023
7.4/10
I had a pleasant stay at this hotel. The rooms were clean and comfortable, and I enjoyed the convenient free calls and tea/coffee provided. The restaurant offered a good choice of breakfast options, and the staff were friendly, although the front area of the hotel was a bit noisy. Overall, it was a cozy and clean place with a massive TV in the room.
Rooms
8.0
The room was a good size, clean, and comfortable with great amenities like the massive TV.
Service
7.0
The service was good, with housekeeping keeping the room tidy even past check-in time. However, some staff members lacked friendliness and quick service during breakfast hours.
Location
8.0
The location was fantastic, close to shops, nightlife, and restaurants. However, the atmosphere was a bit lacking in customer service orientation.
Dining
7.0
The dining experience was satisfactory with a good selection of breakfast options, but some improvements could be made in terms of service speed and temperature of the food.
Facilities
7.0
The hotel offered convenient facilities like dry cleaning and a welcome drink, but improvements could be made in speed and service attentiveness.
Rebecca
United Kingdom,
May
2023
6.6/10
The hotel is situated right in the center of Swansea, making it ideal for the theatre, shops, bars, and restaurants. The rooms were clean, tidy, and comfortable, although a bit dated. The customer service was excellent overall, but a rude interaction regarding a booking mistake was a downside. The location was brilliant for my needs, despite not being great overall. The dining experience fell short with cold breakfast and some facilities not as advertised. Overall, the hotel provided a good experience with room for improvement in certain areas.
Rooms
7.0
The room I stayed in was clean, tidy, and comfortable, providing more than adequate experience for a single night's stay.
Service
7.0
The customer service was great overall, with staff willing to assist with early luggage storage, though a rude incident regarding a booking mistake occurred.
Location
8.0
The hotel's location was brilliant, right in the center of Swansea and ideal for my needs.
Dining
5.0
The dining experience was a bit disappointing with cold breakfast and some facilities not as advertised.
Facilities
6.0
The hotel's facilities were not all as advertised, creating some disappointment in overall experience.
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